We want to be the Amazon for Comics! By Jim Drucker, CEO, NewKadia.com
125 Noble St., STE 301 • Norristown, PA 19401 610-277-3000
- Office hours: Weekdays, 10 am - 6 pm EST
Our mission is simple: We want to be the Amazon for comics
because they do so many things right!
And to see first-hand how they do it, we took a guided tour of an Amazon warehouse. We wrote down tons of ideas to help
us improve our service and get as good as Amazon. Here's what we already put into action:
In the Amazon warehouse.
Same Day Shipping: Just order by 5 pm EST on weekdays.
Secure Packaging: We pack carefully to make sure they arrive in great shape.
Unlimited USA shipping with "NewKadia Prime"
Great Prices: We have the lowest prices anywhere.
Huge Selection: A wide variety of genres and most superheroes.
Frendly & Fast Customer Service: We want to help.
Accurate Grading: so you know exactly what you're getting.
We're always working to improve. Here's why:
When I started collecting comics online, I was frustrated by sellers who dropped the ball.
Some graded accurately, but didn't protect them well.
Others packed carefully but took forever to ship.
Others shipped fast, but charged way too much.
We wanted to do things differently. We wanted to do everything right.
®
Now,
later, how are we doing? We've sold 2.5 million comics and 76% are from return customers!
Here's how we got our start. We decided to do some "research" by buying comics from about 30 different online sellers. We wanted to see what good ideas were out there.
One person caught our eye by putting each comic in a comic bag and on a comic board to keep it from bending. We thought, "Hey, that's smart!" So we started doing that too.
Another shipped books in a super reinforced container that wouldn't bend. We copied that too. When we couldn't find boxes just right, we got some custom made. We didn't want your books bouncing around and getting their corners dinged. Before we knew it, we had lots of great ideas to make our service better.
We Believe You Deserve ...
1. Great Customer Service
Contact us easily
Call us at 610-277-3000,
Monday -Friday, 10 am - 6 pm EST
Or email us now at
and we'll reply
Friday by 2 p.m. EST
We dislike stores where you can't find anyone to help. That stinks. That's why we respond quickly -- we know the more we assist you, the more you'll enjoy shopping with us.
If you shoot us an email with a compliment or a concern, we'll get back to you fast. Then, we post your email so everyone will know their work is appreciated, or if there's an issue,
we fix it. Why? So we don't repeat the same problem. Your experience matters to us.
We read, then post your emails.
We send an email when we ship your order
The email includes the estimated delivery date and a Tracking Number.
2. 100% Money-Back guarantee You can return any book for a full refund. We'll even cover the return shipping. We want you completely satisfied.
If you're not happy, return it. And we'll cover the return shipping. It's only fair!
Out of every 5,000 comics, we'll get 3 or 4 returns. Sometimes we miss a defect (nobody is perfect)
and sometimes the customer is just really picky. But, we grade carefully so it's not a big issue.
3.
Unlimited USA Shipping with 'NewKadia Prime'.
We know a good idea when we see it.
So, when Amazon created free shipping, so did we. For $9.99, you'll get unlimited USA shipping for 3 months. No automatic renewals! For details, click here.
Or, instead, select USA standard delivery for $5.55 + 44¢ per book.
Faster delivery is also available for an extra charge.
Inexpensive shipping outside the USA
Airmail to Canada is $9.99 plus $1.49 per book.
Airmail to all other countries is $11.99 plus $1.99 per book, which basically breaks us even on the shipping and packaging. Faster FedEx delivery is also available.
4. Guaranteed On-Time Delivery
We'll refund your shipping if your order arrives late. Just like Amazon! Get the details
Order now, we ship today.
5. Accurate, Honest Grading
When we bought those 50 comic books, the grading was a mess -- some "Near Mint" comic books had torn covers, some "Very Good" comics were only in "Good" condition.
Most sellers graded very fairly. We copied that. But we needed a better way to accurately grade thousands of comic books. The Overstreet Price Guide didn't help much, because its rules for a comic's condition are spread over two poorly organized pages and are difficult to understand. So, we made a chart summarizing the rules. Suddenly grading got easier. Our chart shows you what is wrong (and right) with each comic. For a full size chart, click here and refer to it while shopping.
6. Reinforced Packaging
Your order arrives in a super strong box. When we couldn't find boxes tough enough,
we got some pros to design custom ones for us.
The top box is for 19 to 24 comics. It's a fortress -- the ends have 3 walls of cardboard protection, the sides have 2. We add bubble wrap, too. Bigger orders get bigger boxes.
The other box is expandable and can fit 1 to 18 comics. This one has extra protection on the corners.
And they both have an easy-open tearstrip. No more hunting for scissors or a knife. No more fumbling with your keys!
We go the extra mile by bagging and boarding every comic.
And, we stamp Fragile on your box. We're all about keeping your comics safe!
7. Free insurance
Did I mention that your package is fully insured? Nope, I don't think I did.
So, if someone manages to bend our super sturdy package, or if an elephant decides to use it as a dance floor, don't sweat! Our insurance has your back and
covers the cost to replace it.
We pay for insurance because I once bought a pricey comic that got banged up in transit and had to fight like crazy for a refund. What a hassle!
I wouldn't wish that on anyone.
We've shipped over 2.5 million comics and almost all have arrived in tip top shape. Sure, accidents happen, but it's pretty rare..
8. Don't worry about debit or crebit card fraud
Hey, just so you know,
We don't save or store your card info on our servers. Instead, your card details go straight from your browser or phone DIRECTLY to the credit card processor.
Nothing ever touches or is saved on our computers or servers.
So, if some hacker ever tries to break into our computers, they won't find any card info -- it's simply not there!.
9. Lowest Prices in the World
Our prices are super low and keep dropping.
Each comic's price drops every day it stays unsold. This way, you decide its price.
Here's the deal: Popular titles usually fly off the shelves. Sometimes the Overstreet Price Guide gets it totally wrong. Take X-Men #1 from the 1991 series.
Overstreet lists a Near Mint minus copy for $28. However, it holds the record for most copies printed - 8 million -- so tons of copies are available. Our price for a copy
in that same condition -- under $10. So, is Overstreet accurate? Not for X-Men #1. So, for X-Men #1 and every comic, if we have lots of copies, we
drop its price. And the price keeps dropping until someone buys it. The final price reflects its true value and guess how sets that value? The customer
who buys it!
But don't wait too long. We've shipped to 112 countries, and that comics you've got your sights on might just get snatched by a rich sheik in Abu Dhabi
or a student in Iowa. You never know who might grab it first.
10. Free comics!
You can also get FREE comic books with any order over $10. Surprise a friend, or a child with a gift! For the freebie list, add $10 of books to your Cart and then click "Free Comic List" in the green area of the Cart page.
Recap
Elsewhere you're buying just a comic book, but at NewKadia you get much more.
Guaranteed on-time arrival
Yes
Protected by comic bag & board
Yes
Custom-designed strong boxes
Yes
Money-back guarantee
Yes
Free shipping insurance
Yes
Free shipping on returns
Yes
Discounts on future orders
Yes
Secure Socket Technology
Yes
Free comics
Yes -
US $10 and up
The Future
NewKadia.com has been around since
January 1, 2000, and in the we've been in business,
we're constantly trying to up our game.
We have a "to do" list,
and I'm not kidding, there are 148 things on it. Each one is all about making your shopping experience better.
Right now we only sell comic books -- and with over a quarter of a million
comics in stock, we're the world's largest internet-only comic book store on the planet. Pretty cool!
At NewKadia, we’re dedicated to providing an awesome comic book shopping experience with fast responses, secure packaging, and unbeatable prices that drop daily. With a commitment to constant improvement, we’re hoping you'll be a part of our family of happy customers. Thanks for being a part of our journey!
®
®
Here's how we got our start. We decided to do some "research" by buying comics from about 30 different online sellers. We wanted to see what good ideas were out there. 
Call us at 610-277-3000,
Inexpensive shipping outside the USA 
The top box is for 19 to 24 comics. It's a fortress -- the ends have 3 walls of cardboard protection, the sides have 2. We add bubble wrap, too. Bigger orders get bigger boxes.
We go the extra mile by bagging and boarding every comic.
And, we stamp Fragile on your box. We're all about keeping your comics safe!
Did I mention that your package is fully insured? Nope, I don't think I did.
So, if someone manages to bend our super sturdy package, or if an elephant decides to use it as a dance floor, don't sweat! Our insurance has your back and
covers the cost to replace it.
®
