125 Noble St., STE 301 • Norristown, PA 19401 610-277-3000
- Office hours: Weekdays, 10 am - 6 pm EST
Our ambition is simple: We want to be the Amazon for comics
because they do so many things right!
So just before the pandemic, we jumped at the chance to tour an Amazon warehouse to learn from the best. We filled 3 notebooks with ideas.
And to get as good as Amazon here's what we've implemented so far:
In the Amazon warehouse, Nov. 2019.
Fast Delivery
Secure Packaging
Free shipping with "NewKadia Prime"
The Lowest Prices in the world
The Biggest Selection in the world
Great Customer Service
Accurate grading
We're not all the way there yet, but we get closer every day and here's why:
When I started buying comics online for my collection, I was shocked at how awful many sellers were.
Some graded accurately, but protected them poorly.
Some packed carefully but didn't ship for 10 days.
Some shipped fast but were over-priced.
No one, it seemed, was even trying to do everything right. In contrast, I wanted to create the Amazon for comics and be the world's best comic book store!
®
Now,
later, how are we doing? Over 100,000 orders are placed each year and 81% are from return customers!
Here's how we got started. First, we bought from about 100 online sellers to see everyone elses good ideas.
One person protected each comic with a comic bag and cardboard so it wouldn't bend. We copied that idea.
Another shipped books in an unbendable box - we copied that idea too. When we couldn't find a box the right size we got boxes custom-made. We didn't want your books moving around which can crush their corners. Soon, we had lots of great ideas.
We Believe You Deserve ...
1. Great Customer Service
Contact us easily
Have a question? Click the button to the right
Or call us at 610-277-3000,
Monday -Friday, 10 am - 6 pm EST
Or email us at
and we'll reply
Monday by 2 p.m. EST
We hate stores where you can't find anyone to talk to. That stinks. We respond fast because we know the more we help you, the more you'll like shopping with us.
If you ever email us, good or bad, we respond fast. Then, we post your email so everyone will know their work is appreciated, or if there's a problem, we make them aware so they don't repeat a problem.
We read, then post your emails.
We send an email when we ship your order
The email includes the estimated delivery date and a Tracking Number.
Listen to Our Customers
2. 100% Money-Back guarantee You can return any book for a full refund We'll even pay the return shipping. We want you fully satisfied. If you're not, return it. I'm not sure anyone else pays return shipping, but heck if you return it, you shouldn't have to pay to return it. It's only fair!
If we sell 5,000 comics, we'll get 1 or 2 back. Sometimes we miss a defect (no one is perfect) and sometimes the customer is a tough cookie. But, we grade carefully so it's not a big problem.
3.
Free USA Shipping with 'NewKadia Prime'.
We know a good idea when we see it.
So, when Amazon created free shipping, so did we. For $8.95, you'll get unlimited free USA shipping for 6 months. No automatic renewals! No exclusions! For details, click here.
Or, instead, you can select USA standard delivery for $5.99 per package.
Faster delivery is also available for an extra charge.
Inexpensive shipping outside the USA
Airmail to Canada is $9.99 plus 99¢ per book.
Airmail to all other countries is $11.99 plus $0.99 per book, which basically breaks us even on the shipping and packaging. Faster FedEx delivery is also available.
4. Guaranteed On-Time Delivery
We'll refund your shipping if your order arrives late. Just like Amazon! Get the details
.
5. Accurate, Honest Grading
When we bought those 100 comic books, the grading was a mess -- some "Near Mint" comic books had torn covers, some "Very Good" comics were only in "Good" condition.
Most sellers graded very fairly. We copied that. But we needed a better way to accurately grade thousands of comic books. The Overstreet Price Guide didn't help much, because its rules for a comic's condition are spread over two poorly organized pages and are difficult to understand. So, we made a chart summarizing the rules. Suddenly grading got easier. Our chart shows you what is wrong (and right) with each comic. For a full size chart, click here and refer to it while shopping.
6. Safe packing
We pack every order in a strong box. When we couldn't find boxes strong enough, we had professionals design ours.
The box at the top is for orders of 15-30 comics. The ends have three walls of cardboard protection. The sides have two walls!
The box in front is for small orders. The box has extra protection on the corners.
And both have an easy opening tearstrip. You won't need a knife, scissors, or your keys to open them!
Every comic is bagged and boarded to protect it even more. And, we stamp Fragile on your box.
7. Free insurance
Did I mention that your package is fully insured? Nope, I don't think I did. So, if someone bends our unbendable box, or if an elephant steps on it, don't worry, because our insurance will pay to replace it.
We pay for insurance because I once bought an expensive comic that was damaged in shipping and had to fight for a refund. What a drag! I never want to put you through that.
We've shipped over 2 million comics and nearly every one has arrived without damage. It happens every once in a while, but not often.
8. Don't worry about debit or crebit card fraud
You don't have to worry about credit card fraud, because your credit card information is NOT saved nor stored on our servers. Instead, when you type your credit card number, it is sent DIRECTLY to the credit card processor. Nothing remains on our computers or servers. As a result, if we ever should be hacked, hackers can't get your card information because the information does not exist on our servers.
Your shipping address is stored, so that you don't have to enter it each time you order. And we use the same state-of-the-art security technology that Amazon uses, so don't worry about that!
Like Amazon, you must also enter your card's security number. It's a 3-digit number on the back of Visa, Discover or MasterCard or 4-digits on the front of an AmEx card. This protects you if anyone gets your card number from somewhere other than from us, but not your card. Frankly, you run a greater risk at a restaurant when you give a waiter your card and they walk out of sight with it.
9. Lowest Prices in the World
Our prices are low and keep dropping.
Each comic's price drops `each day it remains unsold. This way, you decide its sale price.
Here's an example: Top titles usually sell quickly. But for some books the Overstreet Price Guide (which we often refer to) is really off base. $4.50 for Deathblow #1? I don't think so. More importantly, you don't think so. Deathblow #1 has dropped from it's original price of $4.50 to 88¢ and still no one is buying it.
So, is Overstreet accurate? Not for Deathblow #1. But, when Deathblow's price drops far enough, someone will buy it. The lower price it eventually sells for is its real value. And who sets that value? The customer who buys it!
But don't wait too long, we've shipped to 116 countries, and some rich oil sheik in Abu Dhabi, or a student in Iowa may be about to buy that book you're hoping will still be there in a few weeks at a lower price.
10. Free comics!
You can also get FREE comic books with any order over $10. Surprise a friend, or a child with a gift! For the freebie list, add $10 of books to your Cart and then click "Free Comic List" in the green area of the Cart page.
Recap
Elsewhere you're buying just a comic book, but at NewKadia you get much more.
Guaranteed on-time arrival
Yes
Protected by comic bag & board
Yes
Custom-designed strong boxes
Yes
Money-back guarantee
Yes
Free shipping insurance
Yes
Free shipping on returns
Yes
Discounts on future orders
Yes
Secure Socket Technology
Yes
Free comics
Yes -
US $10 and up
The Future
NewKadia.com opened Jan. 1, 2000,
and in the we've been in business,
we're constantly trying to improve everything.
We have a "to do" list,
and I'm not kidding, there are 148 things on the list. Each is designed to make shopping easier.
Right now we only sell comic books --
and with 613,389
comics in stock, we're the world's largest internet-only comic book store.
Take a video tour of our fulfillment center
What do 1/2 million comic books look like? This picture shows about 250,000.
We don't sell Spider-Man posters or Superman action figures. We may some day, but we're focusing on being the most reliable and trustworthy comic book store in the world.
®
McAfee
®
Here's how we got started. First, we bought from about 100 online sellers to see everyone elses good ideas.
Or call us at 610-277-3000,
Inexpensive shipping outside the USA 
The box at the top is for orders of 15-30 comics. The ends have three walls of cardboard protection. The sides have two walls!
Every comic is bagged and boarded to protect it even more. And, we stamp Fragile on your box.
Did I mention that your package is fully insured? Nope, I don't think I did. So, if someone bends our unbendable box, or if an elephant steps on it, don't worry, because our insurance will pay to replace it.
®
