We want to be the Amazon for Comics! By Jim Drucker, CEO, NewKadia.com
125 Noble St., STE 301 • Norristown, PA 19401 610-277-3000
- Office hours: Weekdays, 10 am - 6 pm EST
Our mission is simple: We want to be the Amazon for comics
because they do so many things right!
We recently took a trip to an Amazon warehouse to learn how they operate. We wrote down tons of ideas to help
us improve our service and get as good as Amazon. Here's what we already put into action:
In the Amazon warehouse, Nov. 2019.
Same Day Shipping: Just order by 5 pm EST on weekdays.
Secure Packaging: We pack carefully to make sure they arrive in great shape.
Unlimited USA shipping with "NewKadia Prime"
Great Prices: We have the lowest prices anywhere.
Huge Selection: A wide variety of genres and most superheroes.
Frendly & Fast Customer Service: We want to help.
Accurate Grading: so you know exactly what you're getting.
We're always working to improve. Here's why:
When I started collecting comics online, I was frustrated by how many sellers dropped the ball.
Some graded accurately, but didn't protect them well.
Others packed carefully but took forever to ship.
Others shipped fast, but charged way too much.
We wanted to do things differently. We wanted to do everything right.
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Now,
later, how are we doing? Over 100,000 orders are placed each year and 81% are from return customers!
Here's how we got our start. We decided to do some "research" by buying comics from about 30 different online sellers. We wanted to see what good ideas were out there.
One person caught our eye by putting each comic in a comic bag and on a comic board to keep it from bending. We thought, "Hey, that's smart!" So we started doing that too.
Another shipped books in a super reinforced container that wouldn't bend. We copied that too. When we couldn't find boxes just right, we got some custom made. We didn't want your books bouncing around and getting their corners dinged. Before we knew it, we had lots of great ideas to make our service better.
We Believe You Deserve ...
1. Great Customer Service
Contact us easily
Have a question? Click the button to the right
Or call us at 610-277-3000,
Monday -Friday, 10 am - 6 pm EST
Or email us at
and we'll reply
Friday by 2 p.m. EST
We really dislike stores where you can't find anyone to help. That stinks. That's why We respond quickly -- we know the more we assist you, the more you'll enjoy shopping with us.
If you ever shoot us an email -- whether is a compliment or a concern, we'll get back to you fast. Then, we post your email so everyone will know their work is appreciated, or if there's an issue,
problem, we make sure to address it and fix it. Why? So we don't run into the same problem again. Your experience matters to us.
We read, then post your emails.
We send an email when we ship your order
The email includes the estimated delivery date and a Tracking Number.
Listen to Our Customers
2. 100% Money-Back guarantee You can return any book for a full refund. We'll even cover the return shipping. We want you completely satisfied.
If you're not happy, return it. And we'll cover the return shipping. It's only fair!
Out of every 5,000 comics, we'll get 3 or 4 returns. Sometimes we miss a defect (nobody is perfect)
and sometimes the customer is just really picky. But, we grade carefully so it's not a big issue.
3.
Unlimited USA Shipping with 'NewKadia Prime'.
We know a good idea when we see it.
So, when Amazon created free shipping, so did we. For $9.99, you'll get unlimited USA shipping for 3 months. No automatic renewals! For details, click here.
Or, instead, select USA standard delivery for $5.55 + 44¢ per book.
Faster delivery is also available for an extra charge.
Inexpensive shipping outside the USA
Airmail to Canada is $9.99 plus $1.49 per book.
Airmail to all other countries is $11.99 plus $1.99 per book, which basically breaks us even on the shipping and packaging. Faster FedEx delivery is also available.
4. Guaranteed On-Time Delivery
We'll refund your shipping if your order arrives late. Just like Amazon! Get the details
.
5. Accurate, Honest Grading
When we bought those 50 comic books, the grading was a mess -- some "Near Mint" comic books had torn covers, some "Very Good" comics were only in "Good" condition.
Most sellers graded very fairly. We copied that. But we needed a better way to accurately grade thousands of comic books. The Overstreet Price Guide didn't help much, because its rules for a comic's condition are spread over two poorly organized pages and are difficult to understand. So, we made a chart summarizing the rules. Suddenly grading got easier. Our chart shows you what is wrong (and right) with each comic. For a full size chart, click here and refer to it while shopping.
6. Reinforced Packaging
We pack every order in a super strong box. When we couldn't find boxes tough enough,
we got some pros to design custom ones for us. .
The top box is for orders of 14-34 comics. It's like a fortress -- the ends have three walls of cardboard protection, and sides have two. We add bubble wrap, too.
The other box is for orders of 3 to 13 comics. This one has extra protection on the corners.
And get his -- both boxes have an easy-open tearstrip. No need to hunt for scissors, a knife, scissors, or fumble with your keys!
We go the extra mile by bagging and boarding every comic.
And, we stamp Fragile on your box. We're all about keeping your comics safe!
7. Free insurance
Did I mention that your package is fully insured? Nope, I don't think I did.
So, if someone manages to bend our super sturdy package, or if an elephant decides to use it as a dance floor, don't sweat! Our insurance has your back and
covers the cost to replace it.
We pay for insurance because I once bought a pricey comic that got banged up during shipping and had to fight like crazy for a refund. What a hassle!
I wouldn't wish that on anyone.
We've shipped over 2 million comics and almost all have arrived in tip top shape. Sure, accidents happen, but it's pretty rare..
8. Don't worry about debit or crebit card fraud
Hey, just so you know,
We don't save or store your card info on our servers. Instead, your card details go straight from your browser or phone DIRECTLY to the credit card processor.
Nothing ever touches or is saved on our computers or servers.
So, if some hacker ever tries to break into our computers, they won't find any card info -- it's simply not there!.
9. Lowest Prices in the World
Our prices are super low and keep dropping.
Each comic's price drops every day it stays unsold. This way, you decide its price.
Here's the deal: Popular titles usually fly off the shelves. Sometimes the Overstreet Price Guide gets it totally wrong. Take X-Men #1 from the 1991 series.
Overstreet lists a Near Mint minus copy for $28. However, it holds the record for most copies printed - 8 million -- so tons of copies are available. Our price for a copy
in that same condition -- $5.38. So, is Overstreet accurate? Not for X-Men #1. So, for X-Men #1 and every comic we have, if we have lots of copies available, we
drop its price. And the price keeps dropping until someone buys it. The final sale price reflects its true value and guess how sets that value? The customer
who buys it!
But don't wait too long. We've shipped to 116 countries, and that comics you've got your on might gest snatched by a rich sheik in Abu Dhabi
or a student in Iowa. You never know who might grad it first.
10. Free comics!
You can also get FREE comic books with any order over $10. Surprise a friend, or a child with a gift! For the freebie list, add $10 of books to your Cart and then click "Free Comic List" in the green area of the Cart page.
Recap
Elsewhere you're buying just a comic book, but at NewKadia you get much more.
Guaranteed on-time arrival
Yes
Protected by comic bag & board
Yes
Custom-designed strong boxes
Yes
Money-back guarantee
Yes
Free shipping insurance
Yes
Free shipping on returns
Yes
Discounts on future orders
Yes
Secure Socket Technology
Yes
Free comics
Yes -
US $10 and up
The Future
NewKadia.com has been around since
January 1, 2000, and in the we've been in business,
we're constantly trying to up our game.
We have a "to do" list,
and I'm not kidding, there are 148 things on it. Each one is all about making your shopping experience better.
Right now we only sell comic books -- and with 413,389
comics in stock, we're the world's largest internet-only comic book store on the planet. Pretty cool!
At NewKadia, we’re dedicated to providing an awesome comic book shopping experience with fast responses, secure packaging, and unbeatable prices that drop daily. With 413,000 comics in stock and a commitment to constant improvement, we’re proud to be the largest internet-only comic book store in the world. Thanks for being a part of our journey!
Jim Drucker
CEO, NewKadia.com
Take a video tour of our fulfillment center
What do 400,000 comic books look like? This picture shows about 250,000.
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Here's how we got our start. We decided to do some "research" by buying comics from about 30 different online sellers. We wanted to see what good ideas were out there. 
Or call us at 610-277-3000,
Inexpensive shipping outside the USA 
The top box is for orders of 14-34 comics. It's like a fortress -- the ends have three walls of cardboard protection, and sides have two. We add bubble wrap, too.
We go the extra mile by bagging and boarding every comic.
And, we stamp Fragile on your box. We're all about keeping your comics safe!
Did I mention that your package is fully insured? Nope, I don't think I did.
So, if someone manages to bend our super sturdy package, or if an elephant decides to use it as a dance floor, don't sweat! Our insurance has your back and
covers the cost to replace it.
®
